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Return & Refund Policy

Thanks for shopping at Lunar Toy Store (LTS).

If you are not entirely satisfied with your purchase, we're here to help.

Buyer must contact us first before making any kind of return, so we may expect incoming return package.

Please read the following policy carefully.

Returns

Returning a Brand New Product

You have 14 calendar days to return an item from the date you received it. (Some items are not covered by the return policy. Please read “Return/Exchange product Exclusion”)

To be eligible for a New (Un-used, and un-opened) product return, your item must be unused and in the same condition that you received it. That mean if the product is brand new in seal condition, then the return product must be brand new in seal condition as well.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Buyer will be responsible for all return shipping expense.

Original shipping costs are nonrefundable.

Returning/Exchanging a Defective Product

Damage packaging of the product is not a defective product. Defective product only apply to the product itself, NOT the box it come with.

You have 10 calendar days to return/exchange an item from the date you received it.

To be eligible for a defective product return/exchange, you must provide photo evidence of the defective product.

For GoodSmile product customer, because we are Goodsmile Company partner store, Goodsmile will be handling all defective product issues. Please use the following link for your Goodsmile product return/exchange process. https://partner.goodsmile.info/support/eng/inquiry/

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

A return Label will be provided for the exchange process.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return/Exchange product Exclusion

LTS does not accept return or exchange on the following products.

1)      Trading figure/card of any kind.

2)      Paint product of any kind including Marker, and Spray can.