Return & Refund Policy

Thanks for shopping at Lunar Toy Store (LTS).

 

If you are not entirely satisfied with your purchase, we're here to help! The buyer must contact us first before making any kind of return, so we may expect an incoming return package.

 

Please read the following policy carefully.

 

Returning a Brand-New Product

You have 14 calendar days to return an item from the date you received it. (Some items are not covered by the return policy. Please read “Return/Exchange product Exclusion”).

To be eligible for a New (Un-used, and un-opened) product return, your item must be unused and returned in the same condition you received it in. We do not accept returns for opened and used products unless the product itself is defective.

 

  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • The buyer will be responsible for all return shipping expenses.
  • Original shipping costs are nonrefundable.

 

Returning/Exchanging a Defective Product

A Defective Product is defined as a product that contains a flaw in the way the item was manufactured. This includes broken or missing pieces out of the box, wobbly bases, immovable or broken joints, etc. A product with an imperfect box condition is not considered to be defective.

 

  • You have 10 calendar days to return/exchange an item from the date you received it.
  • To be eligible for a defective product return/exchange, you must provide photo evidence of the defective product.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

 

A domestic return label will be provided for the exchange process.

We do not provide international return labels or cover the costs of reshipping for an exchange internationally.

We can provide a discounted shipping rate to international customers to assist in the exchange process.

 

For GoodSmileCompany products:

We are a GSC partner, so if you purchased a GoodSmileCompany product (ex: Nendoroid, Figma, Moderoid etc.) we can offer you support via the GoodSmileCompany directly.

GSC will be handling all issues concerning defective products.

 

Please use the following link to access the GoodSmileCompany product return/exchange process:

 

https://partner.goodsmile.info/support/eng/inquiry/

 

For Bandai (Bluefin) distributed products:

For all defective products containing a Bluefin Distribution sticker (which will be most of our model kits) please contact our supplier directly. In most cases, Bluefin will be able to assist you with product support regarding defective or missing runners/pieces. They can be contacted at this email address:

[email protected]

 

For all other products:

If the defective product is neither a GoodSmileCompany nor a Bluefin distributed product, or if you are not getting the assistance you need from GSC/Bluefin, we are always here to help.

Please contact our support email for further assistance.

 

Refunds

Once we receive your return, we will inspect it and immediately notify you of the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Return/Exchange product Exclusion

LTS does not accept returns or exchanges for paint products of any kind, or trading figures of any kind. All sales are final for these items.