FAQ

PLEASE NOTE THAT COVID-19 HAS CAUSED SEVERAL DELAYS IN THE MANUFACTURING, RELEASE, AND ARRIVAL DATE OF SEVERAL PRE-ORDER ITEMS. ITEMS THAT ARE STILL ON PRE-ORDER STATUS WITH PAST AVAILABILITY DATES HAVE NOT BEEN RECEIVED YET. WE ARE SHIPPING PRE-ORDERS AS SOON AS ITEMS BECOME AVAILABLE. PLEASE CHECK THE "NEXT SHIPMENT PREVIEW' FOR THE LATEST INFORMATION ON WHAT WILL BE ARRIVING. WE SINCERELY THANK YOU FOR YOUR CONTINUED PATIENCE.

How does the $0 down work?

Any pre-orders placed with a credit or debit card will not be charged until the entire order is ready to ship. Once the entire order can be fulfilled, the payment method will be charged automatically. If you place an order through PayPal, the order will be charged immediately since PayPal payments are handled and processed by PayPal themselves, but you do not have to worry about any payment issues in the future.

Is there pre-order cut off date? 

We order a confirmed amount of units of each pre-order item depending on demand, so pre-order items will remain on pre-order status and continue to accept orders until all pre-order units have been reserved. Once all pre-order units have been reserved, the status will change to "Out of Stock". Some items may remain on pre-order status and accept orders even up until the expected release month of the item, this just means that the item has not been received yet, and we still have units left to available to reserve. We do recommend placing your order soon than later since we offer the heaviest discounts when the item is first posted! 

Can I cancel my pre-order?

Any pre-order is eligible for cancellation prior to the estimated release month of the item. You can expect your order to be charged anytime starting from the estimated release month of the product. Please note that pre-orders are placed based on the intention of keeping your pre-order, and it is the customer's responsibility to let us know in a timely manner if they do not intend to keep their pre-order(s). If we receive repeating pre-order cancellation requests during or after the estimated release month, we will cancel all of your outstanding pre-orders with the belief that you do not intend to keep any of your pre-orders. 

I don't see a button to cancel my pre-order, how can I do that? 

Feel free to send us an email with the order number you wish to cancel and we can do that for you without any hassle. 

My payment method changed, how do I update it?

We know that some pre-orders can take over a year to be released, and many things can change in this time! So, to avoid any risk of losing your pre-order, please let us know right away if your original payment method changes or expires. We will assist you on the next steps in securing your pre-order.

In the event that we attempt to process your order and it declines, we will notify you via email. Please ensure that the best email address is provided for your order so that we can contact you if there are any issues with your payment. After contacting you, we will wait 48 hours for a response before canceling your order. If your payment method continues to decline during pre-order processing and we receive no response from you, we will assume you no longer are interested in keeping your pre-orders and we will close your account.

The item should have been released already, how come I haven't gotten it yet? 

We are based in the U.S., so we follow U.S.-release dates. Our release dates are delayed by 2-4 weeks after the initial release date of the item. Please also keep in mind that the release dates on our website are only estimates provided by our suppliers, and these estimates do not include processing and shipping times from our suppliers. Unfortunately, our suppliers have the power to delay these estimates further. The "Next Shipment Preview" on our website contains the latest update on what items will be arriving at our warehouse soon.

Are your items authentic?

Yes, we are official partners with the GoodSmileCompany and Kotobukiya. All of our products are imported from Japan and are acquired from licensed distributors.

Is it safe to use my card on your site? 

It is 100% safe. Providing our customers with the best experience in the safest way possible is our number one priority. Our website is SSL protected for the most secure web browsing. All of our credit card processing is handled by Authorize.Net which is one of the most secure networks for credit cards. No one at our facility handles any of this information. As for orders paid by PayPal, these payments are processed directly through PayPal's secure website. 

How come my tracking information hasn't updated?

There may be delays in the handling of your package by the postal carrier, or your order could still be processing. We are working as fast as we can to get all in-stock orders shipped out within 1-2 business days, but delays do happen. Please feel free to contact us if you are concerned about your order status and we can look into it for you!

Where are you guys based?

We are based on the East Coast, of the U.S. We have a retail store located at 199-13 32nd Ave, Flushing, NY, 11358. 

Do you ship internationally?

Yes! We ship worldwide! Our currency is in USD.